Figure Skates, Ice skating Dresses at Skates for Less :: RETURN POLICY
RETURN POLICY
Return
Policy
Before making a return or exchange
please call us at 818-785-2885 to get your return authorization
number.
Due to the holiday season, the product exchange time has been increased. All items purchased between Nov. 10th and December 23rd can be exchanged until January 14th, 2010 for a different size or a refund in accordance with our standard return policy. We will accept a return for any reason
whatsoever, but must charge a 15% restocking fee. In the case that the item costs more then $200.00 a $30 flat rate fee will be charged. All returns must be new and not in
used condition. If you are returning an item because of an error
that we made,we will exchange the item for the same exact one and
pay for the shipping back and forth. Please ship your returns
via UPS ground or USPS only! We cannot pay for shipping charges if
your return was shipped by any method other than USPS (Regular) or
UPS Ground. Be sure to keep your shipping receipt until credit is
issued, as Valley Ice Skating reserves the right to require proof of
delivery of the return shipment prior to issuing any credit. We will
process your refund within 7 days of receipt. Please allow up to 2
billing cycles for the credit to appear on your credit card
statement. All returns must be made within 30 days of purchase
in new condition.
Exchanges
We understand that sometimes products
need to be exchanged for a different size Valley Ice Skating will
gladly exchange any new product for a different size or color. You
will not be charged a restocking fee, but will be charged the cost
of shipping for the replacement product being sent back to you.
All exchanges must be made within 30 days of purchase in
new condition.
Refusal of
Package
If
parcels are refused, original and return shipping charges will be
charged to your original form of payment, in addition to a 20%
restocking fee.
